SureWork Home Care Solutions

Privacy Policy

Effective Date: January 1, 2023

SureWork Home Care Solutions (“we,” “us,” or “our”) is committed to protecting your privacy and maintaining the confidentiality and security of your personal information. This Privacy Policy explains how we collect, use, share, and protect your personal information. By using our services and providing your personal information, you consent to the terms of this Privacy Policy.

1. Information We Collect

We may collect the following types of personal information:

• Contact Information: Name, address, email address, and phone number.
• Personal Details: Date of birth, gender, and other relevant personal information.
• Health Information: Medical history, health conditions, and medication details.
• Employment Information: Work history, qualifications, and professional references.
• Payment Information: Credit card or other payment information for billing purposes.

2. Use of Personal Information

We use the personal information we collect for the following purposes:

• Providing and managing home care services.
• Responding to your inquiries and providing customer support.
• Assessing your eligibility and suitability for employment.
• Processing payments and billing for services rendered.
• Communicating with you about our services and updates.
• Complying with legal obligations and protecting our rights.

3. Sharing of Personal Information

We may share your personal information with the following entities:

• Service Providers: We may engage third-party service providers to assist us in providing our services. These providers are obligated to maintain the confidentiality and security of your personal information.
• Healthcare Professionals: We may share your health information with healthcare professionals involved in your care to ensure proper treatment and coordination.
• Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal information may be transferred as part of the transaction. We will notify you of any such change in ownership or control.
• Legal Compliance: We may disclose your personal information if required by law or in response to a valid legal request, such as a court order or government investigation.

4. Data Security

We implement appropriate technical and organizational measures to safeguard your personal information and protect it from unauthorized access, loss, misuse, or alteration. We regularly review and update our security practices to ensure the ongoing confidentiality and integrity of your information.

5. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When we no longer require your personal information, we will securely dispose of it.

6. Your Rights and Choices

Under applicable privacy laws, you may have certain rights regarding your personal information. These rights may include:

• Access: You have the right to request access to the personal information we hold about you.
• Correction: You may request that we correct any inaccurate or incomplete personal information we have about you.
• Deletion: You may request the deletion of your personal information under certain circumstances.
• Objection: You have the right to object to the processing of your personal information in certain situations.
• Restriction: You may request that we restrict the processing of your personal information under certain circumstances.
• Data Portability: You may request a copy of your personal information in a structured, commonly used, and machine-readable format.
• Consent Withdrawal: If we rely on your consent as the legal basis for processing your personal information, you have the right to withdraw your consent at any time.

To exercise your rights or make any requests related to your personal information, please contact us using the contact information provided below.

7. Links to Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices or the content of those websites. We encourage you to review the privacy policies of any third-party websites you visit.

8. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated Privacy Policy on our website or sending you a notification. Your continued use of our services after the effective date of the revised Privacy Policy constitutes your acceptance of the changes.

9. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the processing of your personal information, please contact us at:

Email: admin@sureworksolutions.com

Postal Address: SureWork Home Care Solutions 304 – 1095 McKenzie Avenue Victoria, BC V8P 2L5 Canada

We will respond to your inquiries and requests in a timely manner.

By using our services, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, and sharing of your personal information as described herein.